Frequently Asked

Click Book This Service on whichever service page applies to you. You'll be taken to an order form where you submit your details. Once that's done, you'll get access to the client portal to upload your content. Work begins as soon as payment and all content are received.

The more prepared you are, the faster your project moves. You'll need all written content typed out (no handwritten notes or voice memos), high-resolution digital photos where applicable, and a general sense of the aesthetic direction you want. If you're not sure about the direction, that's what the order form is for, describe it as best you can and we'll go from there.

It depends on the service. Obituary programs: 5 business days. Flyers: 3 to 5 business days standard. Event stationery: 7 to 14 business days. Websites and branding: discussed and confirmed at booking. The clock starts the moment payment and all content are received, not before.

For obituary programs, 24-hour rush is available for +$150. For flyers, Next Day Rush is +$25 (delivered by end of next business day). For other services, message me first, rush availability isn't guaranteed, but I'll always tell you straight whether it's possible.

Business hours are Monday to Friday, 10:00 AM to 7:00 PM PST. Closed Saturdays, Sundays, and major holidays. Turnaround times are counted in business days only, plan accordingly.

For flyers and event stationery, payment is collected in full at the time of ordering. For obituary programs, websites, and branding, a 50% non-refundable deposit is required to begin, the remaining balance is due before final files are delivered.

All payments are processed securely through Stripe. Accepted methods include Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Cash App Pay, Klarna, and Afterpay (where available). Buy now, pay later options like Klarna let you split your payment into installments. Payment is collected at the checkout step when you book, and a secure payment link can also be sent to you directly.

All sales are final once work has begun. Every project is custom-built for you, that time and work can't be undone. This is exactly why I encourage you to ask questions before you order, not after. If you're unsure about anything, reach out first.

Every project includes 2 rounds of revisions, plenty of room to make sure everything feels just right. A revision covers adjustments to what's already been designed. If you find yourself needing a little more, additional rounds are available for a small fee. The more detail you share upfront, the smoother the whole process will be.

Everything is delivered digitally through your client portal once full payment is received. Format depends on the project, print-ready PDFs for programs and stationery, high-res PNG/PDF for flyers, and multiple file formats for branding. You'll have everything you need the moment it's released.

Whenever possible, please send the original, full-resolution images straight from your phone or camera. Screenshots, photos of printed pictures, or images saved from social media tend to come out blurry once printed. The clearer your photos, the more beautiful your final product, and if you are unsure about what you have, just send it over and we will figure it out together.

Printing is available as a separate service for memorial programs and event stationery. Pricing varies by quantity, paper stock, and vendor, reach out for a custom quote. Allow an additional 2 business days for print orders. Your digital files are always delivered first.